Effective and Last Updated: August 20, 2026
These Terms of Service ("Terms") are a legal agreement between you and Henry Santoro, an individual who owns and operates ProChat under the name "ProChat" ("ProChat," "we," "us," or "our"). These Terms govern your access to ProChat's websites, applications, Premium plans, gifting features, and related services (collectively, the "Service").
By creating an account, clicking to accept these Terms, making a purchase, or using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Service. Mandatory rights that cannot legally be waived remain unaffected.
ProChat combines and helps manage live chat and related information from third-party streaming platforms. The Service depends on those platforms, network providers, hosting providers, and other third parties. Features may change, become unavailable, or stop working when a third party changes its services, policies, APIs, or access controls.
ProChat is independent and is not sponsored by or affiliated with YouTube, Twitch, Kick, TikTok, X, Rumble, or any other integrated platform. You must follow the terms and policies of every third-party platform you use. By using YouTube API Services through ProChat, you also agree to the YouTube Terms of Service and should review the Google Privacy Policy.
You may not use the Service to break the law, violate third-party rights, harass others, distribute spam or malware, evade platform enforcement, access another account without permission, interfere with Service security or operation, scrape the Service with unauthorized automation, reverse engineer the Service except where law expressly permits it, or facilitate payment fraud. You are responsible for messages and moderation actions you transmit through ProChat and for confirming that those actions are appropriate.
We may investigate suspected violations and take proportionate steps, including limiting features, blocking purchases, suspending or terminating accounts, preserving evidence, and cooperating with payment networks or lawful authorities.
You retain ownership of original content and configuration data you provide. You grant ProChat a limited, worldwide, non-exclusive license to host, process, transmit, display, and reproduce that content as reasonably necessary to operate, secure, support, and improve the Service. This license ends when the content is deleted except for lawful retention, backups, dispute evidence, and technical copies that expire in the ordinary course.
The Service's software, design, branding, and other ProChat materials are owned by Henry Santoro or applicable licensors. If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without compensation or obligation.
Our Privacy Policy explains how ProChat handles personal information, including gift-recipient selection, public gifting data, payment and dispute evidence, analytics consent, service providers, international transfers, retention, and account deletion. Transactional account and billing messages are part of the Service. Marketing email may be unsubscribed from using the link in each marketing message.
Except where law requires otherwise, purchases are final and refunds are discretionary. To help us review a genuine mistake, contact [email protected] promptly, preferably within 48 hours of purchase, with the account username and Stripe receipt or Checkout Session information.
We may issue a full-order refund for a verified duplicate charge, failed delivery, technical error, or credible accidental quantity mistake. ProChat does not offer partial refunds for a multi-month or multi-recipient gift order; when we approve a quantity-mistake refund, we refund the full order so the purchaser can place the intended order. A refund or payment reversal removes leaderboard credit and all remaining unconsumed gift value from that order, including active, scheduled, and banked time. Time already consumed before reversal is not retroactively charged to the recipient. Required consumer refund rights always control.
You retain the right to report a genuinely unauthorized charge and to use any lawful card-network or consumer dispute right. When practical, contact support first so we can investigate; doing so does not waive a right you cannot legally waive. You may not knowingly make a false fraud claim, misuse the dispute process to recover money after seeking attention or recognition for a gift, use a payment method without authorization, or coordinate a purchase and chargeback scheme.
We may delay fulfillment, request information, cancel checkout, or refund an order while reviewing an unusually large, high-risk, inconsistent, or otherwise suspicious transaction. Review signals may include Stripe or payment-network risk information, order value, account age, repeated failed payments, purchasing velocity, or evidence of account compromise. We do not guarantee immediate delivery while a review is pending.
If a payment is refunded, disputed, reversed, or reasonably determined to be unauthorized or fraudulent, we may immediately remove remaining gifted access and leaderboard credit while the matter is reviewed. If a dispute is won in ProChat's favor, remaining access removed solely because of that dispute may be restored. If fraud or abuse is substantiated, we may block future purchases, suspend involved accounts, provide relevant evidence to Stripe, payment networks, banks, insurers, or authorities, and seek unpaid amounts and actual dispute or recovery costs where lawful. Remedies will be applied proportionately and subject to mandatory law.
Premium and Premium gifts are digital services supplied promptly after payment confirmation. At gift checkout, you expressly request immediate performance and acknowledge that your statutory cancellation or withdrawal rights may be affected after performance begins. Depending on applicable law and how the purchase is classified, you may have to pay for service supplied before withdrawal, may lose the withdrawal right once the service is fully performed, or may lose a digital-content withdrawal right once delivery begins after your express consent and acknowledgment. This does not remove a refund, warranty, conformity, charge-dispute, or other consumer right that applicable law does not allow you to waive.
You may delete your account in Settings → Account. Deleting a recipient account forfeits unused gifted time tied to that account. We may suspend or terminate access for a material or repeated Terms violation, substantiated fraud, a security risk, legal compliance, or conduct that threatens the Service or others. Where reasonable, we will consider the seriousness and context of the issue.
Account deletion does not require deletion of transaction, tax, refund, dispute, fraud-prevention, suppression, or legal records that we must or are permitted to retain. Those records will be limited and handled as described in the Privacy Policy.
The Service is provided on an evolving basis. We may add, remove, limit, or modify features; conduct maintenance; impose reasonable limits; or discontinue all or part of the Service. Beta or experimental features are provided for evaluation and may be incomplete, unreliable, or withdrawn. We do not promise uninterrupted availability or that third-party data will always be accurate, complete, or timely.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." PROCHAT DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, UNINTERRUPTED, OR COMPATIBLE WITH EVERY THIRD-PARTY PLATFORM. NOTHING IN THESE TERMS EXCLUDES A WARRANTY OR GUARANTEE THAT CANNOT LEGALLY BE EXCLUDED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROCHAT WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM THE SERVICE OR A THIRD-PARTY PLATFORM.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROCHAT'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF US$100 OR THE AMOUNT YOU PAID PROCHAT DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT LEGALLY BE LIMITED, INCLUDING WHERE APPLICABLE LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE.
To the extent permitted by law, if you use the Service on behalf of a business, that business will defend and indemnify Henry Santoro and ProChat against third-party claims arising from that business's unlawful use, content, or violation of these Terms. This section does not require an individual consumer to indemnify ProChat where local law prohibits it.
Before filing a lawsuit, you and ProChat agree to make a good-faith effort to resolve the dispute informally. Send a written description of the issue, requested resolution, and relevant account or transaction information to [email protected]. Either party may proceed after 30 days if the matter is not resolved. This informal step does not prevent either party from seeking urgent injunctive relief or filing an eligible small-claims matter.
These Terms are governed by New Hampshire law, without regard to conflict-of-law rules. Subject to any mandatory local consumer forum right, disputes that are not resolved informally will be brought in the state courts located in Strafford County, New Hampshire, or the applicable federal court for New Hampshire. If you are a consumer outside New Hampshire, you retain any non-waivable right to rely on your local consumer law or bring a claim in a forum local law requires. These Terms do not require arbitration.
We may update these Terms as the Service, law, or business practices change. We will post the updated date and provide additional notice when a change is material. We may require existing users to review and affirmatively accept a material update before continuing to use the Service. Changes apply prospectively from their stated effective date unless law requires otherwise.
These Terms and the Privacy Policy are the entire agreement regarding the Service. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, sale, or transfer of the Service, subject to applicable law. Headings are for convenience only.
ProChat is owned and operated by: