ProChat

Privacy Policy

Last Updated: June 2, 2026

ProChat ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our Service.


At a high level, we collect account information, Google Sign-In profile data, billing information, connected platform OAuth and API data, live chat and platform data, support communications, log/device data, and cookies or similar technologies. We use this information to provide, secure, bill for, support, and improve ProChat.

1. Data Controller

ProChat is the data controller responsible for your information. We are operated in the state of New Hampshire, USA. For any privacy-related questions, please see the "Contact Us" section below.

2. Information We Collect

We collect information to provide and improve our Service. The data required to operate ProChat is primarily collected through the official APIs provided by the Third-Party Platforms you connect to your account.

A. Information You Provide to Us:

  • Account Information: We collect your username, email address, and a hashed password.
  • Support Communications: If you contact us for support, billing, privacy, account deletion, or legal requests, we may collect the contents of your message, attachments or screenshots you provide, and related account or diagnostic information needed to respond.

B. Information from Google and Third-Party Platforms (Including API Data):

  • Google Sign-In Data: If you sign up or log in with Google, ProChat uses the openid, email, and profile scopes to authenticate you. We may collect and store your Google account ID, verified email address, display name, profile image if provided, and the date your Google account was linked to ProChat. We use this data to create or authenticate your ProChat account, prevent duplicate account creation, secure your session, and provide account support.
  • Authentication Tokens and Connected Platform Account Data: We securely store authentication tokens required to access data on your behalf. This may include connected platform IDs, display names, profile images, channel URLs, granted scopes, encrypted refresh tokens, access token expiry metadata, and data needed to send messages or moderation actions on your behalf.
  • YouTube API Data and OAuth Scopes: We explicitly access, collect, store, and otherwise use YouTube API Data to provide the Service to you. ProChat requests https://www.googleapis.com/auth/youtube.readonly to read connected YouTube channel/account data and receive or display YouTube live chat data in ProChat. ProChat requests https://www.googleapis.com/auth/youtube to perform user-initiated YouTube actions, including sending live chat messages and performing moderation actions such as deleting messages, timing out users, banning users, or undoing moderation actions when you choose those actions in ProChat. YouTube API Data may include connected channel identifiers, channel names, public profile images, channel URLs, granted scopes, live chat messages, and publicly available information about chat participants, such as platform ID, display name, and public profile picture.

C. Payments and Billing:

  • Stripe Billing Data: When you start or manage a Premium subscription, we share account information such as your email, username, ProChat user ID, and subscription metadata with Stripe. Stripe may collect payment method details, billing address, tax identification information, and fraud/compliance information. We receive and store Stripe billing identifiers and subscription status information so we can provide Premium access and maintain billing records.
  • Invoice and Payment Records: For accounting, tax, fraud prevention, and subscription support, we may store limited invoice/payment records including Stripe invoice ID, Stripe event ID, ProChat user ID, Stripe customer/subscription IDs, amount paid, currency, postal code, country, and payment timestamp.

D. Information We Collect Directly or Indirectly:

  • Log and Usage Data: Like most web services, our servers automatically collect information when you access or use our Service. This data can include your IP address, browser type, operating system, referring URLs, pages visited, request logs, metrics, rate-limit data, authentication/session events, webhook event IDs, and other security or abuse-prevention data.
  • Cookies and Tracking Technologies: We store, access, or collect (or allow third parties to do so) information directly or indirectly on or from users' devices, including by placing, accessing, or recognizing cookies or similar technology on users' devices or browsers. We use these technologies for essential functionality, such as authentication cookies, session cookies, refresh-token cookies, and keeping you logged in. When analytics are enabled, these technologies may also support analytics cookies or similar technologies.
  • Analytics and Session Recording: We use PostHog, when enabled, to understand product usage and improve ProChat. PostHog may collect page views, page leaves, browser/device information, interactions with the Service, event properties such as connected platform count or channel count, and masked session recordings. Inputs are configured to be masked. We identify logged-in usage by ProChat account ID and username.

3. How We Use and Process Your Information

We use and process collected data to provide, maintain, secure, and improve the Service; manage your account; communicate with you; and provide support. Google Sign-In data is used to authenticate your ProChat account. YouTube API Data is used only to provide or improve user-facing ProChat features, including connected channel setup, live chat display, user-initiated chat sending, and user-initiated moderation actions.

We do not use Google user data or YouTube API Data for targeted advertising, personalized advertising, retargeting, selling to data brokers, providing information to data resellers, determining credit-worthiness, lending purposes, creating unrelated databases, or training generalized AI or machine learning models.

4. Legal Basis for Processing Your Information

We process your data under the following legal bases: Performance of a Contract (to provide the service you signed up for); Legitimate Interests (to secure and improve our Service); Consent (for connecting third-party accounts); and Legal Obligation (to comply with valid legal requests).

5. How We Share Your Information

We do not sell your personal information, Google user data, or YouTube API Data. We do not share personal information, Google user data, or YouTube API Data for cross-context behavioral advertising. We explain how your information, including Google user data and YouTube API Data, is shared with either internal or external parties below:

  • With Google and External Third-Party Platforms: To authenticate your account, connect your YouTube channel, retrieve YouTube API Data you requested ProChat to display, and send messages or moderation actions on your behalf back to the platforms.
  • With Internal/External Service Providers: With vendors who perform services for us under written contract, such as cloud hosting (e.g., AWS, DigitalOcean), payment processing and subscription management (Stripe), and product analytics (PostHog, when enabled).
  • To Comply with Laws: If required by law or in response to valid legal requests.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. Any Google user data or YouTube API Data transferred as part of that transaction must continue to be handled only as described in this Privacy Policy and only to provide or improve ProChat's user-facing functionality.

We do not transfer Google user data or YouTube API Data to third parties for targeted advertising, personalized advertising, retargeting, data broker services, information reseller services, credit-worthiness, lending, or AI model training purposes.

6. Data Retention and Deletion Procedure

We retain your information only for as long as necessary to provide ProChat, comply with legal obligations, resolve disputes, prevent abuse, and enforce our agreements. Google Sign-In data is retained while your ProChat account remains active. Connected YouTube account records and OAuth tokens are retained while your YouTube account remains connected to ProChat. Chat messages are stored for thirty (30) days before permanent deletion.


Procedure for Deleting Stored Data: Users can request and confirm the complete deletion of their stored data (including Google Sign-In data and all associated YouTube API Data) directly in-app from Settings → Account without emailing support. You can also disconnect your YouTube account from ProChat in Settings → Connections. If you cannot access your account or need help, you may contact us at [email protected]. After confirmation, we revoke OAuth tokens where possible, cancel recurring billing, and delete your user record, account information, authentication tokens, Google Sign-In data, and associated API Data from active systems. Limited copies may remain temporarily in backups, caches, security logs, or audit records before they are deleted or overwritten through normal retention cycles. We may retain billing/payment records where needed for legal, tax, security, fraud prevention, accounting, or dispute-resolution purposes.

7. Data Security

We implement commercially reasonable security measures to protect Google user data, YouTube API Data, and other personal information. These measures include Transport Layer Security (TLS) encryption for data in transit, hashed passwords, encrypted OAuth refresh tokens where stored, access controls, session security controls, and logging or monitoring intended to detect abuse or unauthorized access. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

ProChat is based in the United States. If you are accessing our Service from outside the U.S., please be aware that your information will be transferred to, stored, and processed in the United States.

9. Data Breach Notification

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authorities without undue delay.

10. Your Data Rights

Depending on where you live, you may have certain rights regarding your personal information, including rights to access, correct, delete, restrict or object to processing, port your data, opt out where applicable, or appeal a denied privacy request. To exercise these rights, please contact us using the information in Section 15.

11. YouTube API Services

ProChat uses YouTube API Services to provide its features. By using those API Clients, users are agreeing to be bound by the YouTube Terms of Service.

We encourage you to also review the Google Privacy Policy at http://www.google.com/policies/privacy.

ProChat's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.


Revoking Access: You can revoke ProChat's access to your data at any time via the Google security settings page at https://myaccount.google.com/connections?filters=3,4&hl=en.

12. Third-Party Links

Our Service may contain links to other websites or services not operated or controlled by us. This Privacy Policy does not apply to third-party services.

13. Children's Privacy

Our Service is not intended for use by anyone under the age of 13.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you by posting the new policy on this page and updating the "Last Updated" date. If we materially change how ProChat accesses, uses, stores, shares, or deletes Google user data or YouTube API Data, we will provide additional notice where required, such as by email or an in-app notice.

15. Contact Information

For questions about this Privacy Policy, privacy rights, billing, account deletion, support, or legal notices, please contact us at [email protected].