ProChat

ProChat ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our Service.

1. Data Controller

ProChat is the data controller responsible for your information. We are operated in the state of New Hampshire, USA. For any privacy-related questions, please see the "Contact Us" section below.

2. Information We Collect

We collect information to provide and improve our Service. The data required to operate ProChat is primarily collected through the official APIs provided by the Third-Party Platforms you connect to your account.

A. Information You Provide to Us:

• Account Information: We collect your username, email address, and a hashed password.

B. Information from Third-Party Platforms:

• Authentication Tokens: We securely store authentication tokens required to access data on your behalf.
• Public Chat Data: To provide the Service to you, we process live chat messages and publicly available information about chat participants (such as their platform ID, display name, and public profile picture).

C. Information We Collect Automatically:

• Log and Usage Data: Like most web services, our servers automatically collect information when you access or use our Service. This data can include your IP address, browser type, operating system, referring URLs, and pages visited.
• Cookies and Tracking Technologies: We use cookies that are "strictly necessary" for essential functionality, such as keeping you logged in. We do not currently use analytics or advertising cookies. You can control cookies through your browser settings, but disabling them may impair the Service's functionality.

3. How We Use Your Information

We use collected data to: provide, maintain, and secure the Service; manage your account; communicate with you; and improve our offerings. We may use aggregated or anonymized data for analytical purposes.

4. Legal Basis for Processing Your Information

We process your data under the following legal bases: Performance of a Contract (to provide the service you signed up for); Legitimate Interests (to secure and improve our Service); Consent (for connecting third-party accounts); and Legal Obligation (to comply with valid legal requests).

5. How We Share Your Information

We do not sell your personal information. We may share it with the following parties who act as our "Data Processors":

• With Third-Party Platforms: To send messages or moderation actions on your behalf.
• With Service Providers: With vendors who perform services for us under written contract, such as cloud hosting (e.g., AWS, DigitalOcean).
• To Comply with Laws: If required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our Service of any change in ownership or use of your personal information.

6. Data Retention

We retain your information only for as long as necessary. Upon account deletion, we will delete your account information and authentication tokens. Chat messages are stored for thirty (30) days before permanent deletion.

7. Data Security

We implement commercially reasonable security measures, including Transport Layer Security (TLS) encryption for data in transit and hashing for sensitive information like passwords. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

ProChat is based in the United States. If you are accessing our Service from outside the U.S., please be aware that your information will be transferred to, stored, and processed in the United States. By using our Service, you consent to this transfer, storage, and processing of your data in a jurisdiction that may have different data protection laws than your own.

9. Data Breach Notification

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authorities without undue delay, in accordance with applicable law.

10. Your Data Rights (GDPR & CCPA)

You have certain rights regarding your personal information. These include the right to access, rectify, erase, restrict processing of, and port your data. For users in California, this includes the right to know and the right to delete. We do not sell personal information, so a "right to opt out of sale" is not applicable. To exercise these rights, please contact us by sending an email to [email protected].

11. YouTube API Services

ProChat uses YouTube API Services to provide its features. Therefore, by using ProChat, you are agreeing to be bound by the YouTube Terms of Service. We encourage you to also review the Google Privacy Policy.

You can revoke ProChat's access to your YouTube data at any time via the Google security settings page. Upon revocation or deletion of your ProChat account, we will immediately delete all associated API data from our systems.

12. Third-Party Links

Our Service may contain links to other websites or services not operated or controlled by us. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policy of any third-party service before providing any information to them.

13. Children's Privacy

Our Service is not intended for use by anyone under the age of 13.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you by posting the new policy on this page and updating the "Last Updated" date.

15. Contact Us

For any questions about this Privacy Policy, or to exercise your data rights, please contact us at [email protected].